ISO 9001:2015

Clause 4 - Context of the Organisation

 

Definition

As per  ISO 9000, the definition of Context of the Organisation is “business environment“, “combination of internal and external factors and conditions that can have an effect on an Organisation’s  approach to its products, services  and investments and interested Parties“. The note states that this concept of Context of Organisation is equally applicable to Not for profit Organisation, public service Organisation and governmental Organisation. Also in normal language this concept is also known as business environment, Organisational environment or ecosystem of an Organisation.

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